Galveston Updates: Harvey 2017

September 6, Wednesday, 9:00 a.m.

We wanted to take a minute to reassure all of our guests that we are continuing to reach out to all reservations impacted by Harvey.

Our limited staff is reaching out by phone and email to the leaseholder for each reservation, but in many cases are not able to leave messages because voicemail inboxes are full. We are anxious to talk to each of our guests to address any concerns you may have.

If you have been displaced due to Harvey, or have contact information different than what you provided at the time of your reservation, please let us know. Our phone lines are back to normal – 409.797.5500 – and you can always reach us at info@sandnsea.com.

If you sent an email or left a voicemail and we missed it we are very sorry. With our systems up & down because of the storm it is distinctly possible that it was lost or accidentally overlooked. Please don’t hesitate to reach out to us again! We want to ensure that you are taken care of!

 

September 5, Tuesday, 1:45 p.m.

Our phone system is back up and running! We can be reached normally at 409.797.5500. Thank you for your patience!

 

September 5, Tuesday, 9:00 a.m.

Our phone system is completely down again, but the office is open! Please email us at info@sandnsea.com if you need to reach us. We will respond as quickly as possible, and appreciate your patience as we wait for technicians and equipment.

We are continuing to contact guests with upcoming reservations. Thank you for your patience & understanding during this process!

 

September 2, Saturday, 1:15 p.m.

Our limited staff continues to work through contacting and responding to guests from over 150 reservations impacted by the effects of Harvey.

We are coordinating with guests & homeowners on a case-by-case basis and are happy to discuss existing reservations for any impacted guests.

Our phone system is still not fully operational, but we can be reached directly at 409.797.5533 or by email at info@sandnsea.com.

We understand the devastating impacts of hurricanes and their aftermath all too well and know the recovery process is just beginning for many people. Our thoughts continue to be with our friends and neighbors who were impacted by Harvey.

We’re here to help and appreciate your patience!

 

August 31, Thursday, 9:30 a.m.

Yes! Our office is open! Many of our staff are back, and we are busy checking houses and calling each of our Labor Day guests.

Once we have reached all incoming Labor Day guests we will begin contacting next week’s guests.

Our phone system is still recovering, so if you need to reach us immediately, please call 409.797.5533 or email info@sandnsea.com. We promise to respond to every call and email as quickly as possible, as we get the information you need.

Much of Galveston is open for business as usual, including a great selection of restaurants. Arriving guest? Look for a prearrival email with more details coming to you soon!

We appreciate your patience & understanding as we get back up to full speed. We look forward to welcoming you to the beach soon!

 

August 30, Wednesday, 2:00 p.m.

Our office is open today with limited staff.

Our phone system is working intermittently and we are told the interruptions could last indefinitely.

The best way to reach us is by email, and please use info@sandnsea.com if you need to contact us.

Labor Day Reservations: Today, staff is contacting all guests with Labor Day reservations. Please rest assured that we will be in touch with every guest with an existing Labor Day reservation.

Reservations arriving after September 4th: We will contact guests with future reservations via email or phone call as soon as we are able.

Thank you for your continued patience as we work through the recovery process from this historic storm.

Our thoughts continue to be with our friends & neighbors on the mainland and in the Houston area.


August 30, Wednesday, 7:15 a.m.

Our office will be open today with limited staff. With the prolonged power outage, our phone & computer systems will need time to come back online. We anticipate the phone system will be the last piece to come back, so please use info@sandnsea.com if you need to contact us.

As soon as we are able, staff will continue to contact guests with Labor Day reservations. Please be patient and rest assured that we will be in contact with every guest with an existing reservation.

We will notify guests with future reservations via email or call when our secure GuestWeb portal is available again.

Thank you for your continued patience as we work through the recovery process from this historic storm. Our thoughts continue to be with our friends & neighbors on the mainland.

 

August 29, Tuesday, 7:45 a.m.

Our office is currently closed as significant rain and wind from Harvey move through our area. Significant flooding across the Island has made roads impassable, including FM 3005 on the West End.

Once power is restored and we are able to return to the office we will continue to contact all of our incoming guests with updates about their reservations.

If you need to contact us before the office reopens, email us at snsgalvestontx@gmail.com. We will respond as quickly as possible.

 

August 28, Monday, 3:00 p.m.

We are open in a limited capacity today and, from what we have been able to assess, the West End of Galveston appears to have fared well. We’ve had about 8” of rain and minimal winds, but more bands are expected to move through tonight & tomorrow.

Once Harvey moves completely out of the area, our teams will begin inspecting each of our vacation homes.

In the meantime, we are working to contact each of our guests whose upcoming stays may be impacted, including Labor Day Weekend stays. Please rest assured that everyone will receive a call from us as promptly as possible.

We continue to keep everyone who has been affected by Hurricane Harvey’s historic flooding in our thoughts and prayers.

 

August 27, Sunday, 12:15 p.m.

Right now, Galveston Island is experiencing a respite from the rain. Officials predict another 4 – 8″ by 7 p.m., adding to the 20 – 25″ that has fallen so far.

There continue to be widespread electrical outages on the West End, including the Sand `N Sea office. Per the City, roads are passable, but there is standing water.

We are still monitoring the storm and will continue to post updates here daily. We will also continue to share important local updates on Facebook and Twitter.

Our thoughts and prayers are with all Texans affected by this monumental storm.

 

August 26, Saturday, 2:40 p.m.

Afternoon update:
–  Impassable roads throughout the City (list here)
–  Significant power outages (as of 11 a.m., 4,900 without power)
–  Minimal structural damage
–  All beaches are closed
–  Galveston Ferry & San Luis Pass Road are closed

Forecasts call for another 15 – 30″ of rain and 4′ tides into Thursday.

 

August 25, Friday, 9:45 a.m.OFFICE CLOSED. Now that all of our guests have safely departed, SNS staff has turned towards the final stages of securing our office. Phones are off, and we will continue to post any significant updates here on our blog, on Facebook, and on Twitter.

As of now, we are planning to welcome our Labor Day Weekend guests as scheduled. Once the storm moves through and we are able to return to the office we will contact all of our incoming guests.

If you are interested in making a future reservation, we will be happy to help you when we are back in the office.

If you need to contact us before the office reopens, email us at snsgalvestontx@gmail.com and we will respond as quickly as possible.

 

August 25, Friday, 7:45 a.m. – Hurricane Harvey has continued to intensify overnight and is moving rapidly toward making landfall southwest of Galveston, near Corpus Christi. Our goal is to have our staff out the door and on their way to safe places with their families by 10:00 a.m. today. We will update here once our office has been closed.

We will continue to post updates here, as possible, but also highly recommend:

– NOAA National Weather Service National Hurricane Center
 – National Weather Service Houston-Galveston Texas
City of Galveston Emergency Management

When most people went to bed Wednesday night, Harvey was still a tropical depression headed for points well south of here. By the time the sun rose Thursday, it was a tropical storm. By late morning it was a hurricane predicted to be at Category 3 strength by the time it makes landfall sometime today or early Saturday somewhere around Corpus Christi. – Galveston Daily News

 

August 24, Thursday, 6:00 p.m. – The US National Weather Service Houston-Galveston Texas issued updated projections, centered around the extreme rainfall (15 – 25 inches) expected in our area:

  

 

August 24, Thursday, 4:00 p.m. – We would like to thank all of our guests for their patience today, as well as for their understanding of the unpredictability & serious nature of Hurricane Harvey. We know having your vacation interrupted or postponed is stressful, and we appreciate your help in making sure everyone stays safe in the coming days.

Currently, we plan to be open in the morning, to care for the last of our guests checking out and finish storm preparations for our vacation homes and our office. We plan to close early afternoon tomorrow, and will post updates here on the SNS blog when we know what time that will be. Our office will remain closed until conditions are deemed safe for staff to return.

As the City of Galveston Emergency Management team continues to track and prepare Galveston Island for the effects of Hurricane Harvey, we wanted to make you aware of several closings, including:

– Galveston Island State Park (closed Thurs – Mon)
– Ocean Star Offshore Drilling Rig & Museum (closed Fri – Sun)
– Galveston Trolley Service (service suspended Fri – Mon)
– ArtWalk (rescheduled for Sept. 9)
– “Dixie’s Tupperware Party” at The Grand 1894 Opera House (Sat. night cancelled, rescheduled for Nov. 10)
– Galveston Historical Foundation (ALL attractions closed Fri – Sun)
– Moody Mansion (closed Fri – Sun)
– Schlitterbahn Galveston (closed Fri – Sun)
– Galveston Fishing Pier (closed 3 p.m. Thurs – Sun)
– Galveston Arts Center (closed Fri – Mon)
– Galveston Chamber of Commerce (closed until further notice)
– Fireworks at Seawall Blvd. on Sunday (cancelled)
– Seawolf Park, East Beach, Stewart Beach & Beach Pocket Parks (closed 5pm Thurs through Tues)
– Friends of Galveston Island State Park annual meeting (will reschedule)

Image of the Gulf, taken by SNS staff as we prepare vacation homes for the effects of Hurricane Harvey.

August 24, Thursday, 12:15 p.m.  – Our staff is still busy calling guests with check-ins scheduled for this weekend. If you haven’t heard from us, rest assured, you are on our list! Need to talk with us sooner? Please feel free to call us at 409.797.5500 to discuss your options.

Per the National Hurricane Center, Harvey has intensified to a hurricane, with maximum sustained winds of 80 mph. Landfall is expected closer to Corpus Christi, but life-threatening storm surge, rainfall, and wind hazards are expected throughout the Texas coast. Per advisories, preparations to protect life and property should be completed by tonight, as tropical-storm-force winds will first arrive in the hurricane and storm surge warning areas on Friday.

 

 

August 24, Thursday, 9:00 a.m. – Due to the projected severity of Tropical Storm Harvey, we are exercising an abundance of caution and reaching out to all of our incoming guests (check-in dates of 8/24, 8/25, 8/26) to delay arrival or reschedule your vacation. If we haven’t been able to reach you yet, please call our office at 409.797.5500 as soon as possible.

We know how precious vacation time with family & friends is, and we also know how quickly conditions can deteriorate with an incoming, unpredictable storm the size of Harvey.  We don’t want any of our guests or staff to be caught in a dangerous situation, and we want you to get the most out of your visit to Galveston Island!

Our staff is dedicated to ensuring that you have the best vacation possible. We look forward to helping you reschedule your trip.

For questions about your travel insurance policy, please call Red Sky Travel Insurance directly at 866-889-7409. If you purchased coverage, claims can be filed online.

August 24, Thursday, 7:45 a.m. – Per the National Weather Service, Tropical Storm Harvey is expected to intensify as it continues its northwestward projection towards the Texas coast.

 

August 23, Wednesday, 1:45 p.m. – There is still a significant amount of uncertainty regarding the impact TD Harvey will have on Galveston Island. We are currently under a storm surge watch and a tropical storm watch, as issued by the National Hurricane Center. Some of the latest models predict Galveston could receive 15″ or more of rain with this system, with heavy wind gusts starting as early as Thursday evening. We will post another update if there are any changes, or as more definite predictions are available.

 

August 23, Wednesday, 10:15 a.m. – The weather system has been updated to tropical depression Harvey. At the present time, weather officials and Galveston City officials are not sure where or when it will come ashore; they are simply saying that it will be somewhere on the Texas Coast. Also, at this time, officials expect this storm to be, primarily, a flood event.

We are tracking all updates and we will contact – via email, phone call and/or text – all of this weekend’s guests on Thursday, August 24 to let you know whether or not check-in will continue as normal.

If you are an arriving guest who has purchased travel insurance, call Red Sky Travel Insurance at 866-889-7409 with specific questions about your coverage.

August 23, Wednesday, 8:10 a.m. – We are keeping a close eye on the “Remnant of Hurricane Harvey” which is entering the Gulf of Mexico today and is currently predicted to make landfall between Freeport and Matagorda Bay. However, the weather service states that the location and timing of landfall is highly uncertain.

We are in touch with City and County officials and will continually post updates to this blog page.

To all our guests currently in houses, and all those who are checking in over the next few days, you will hear from us. We are reaching out to you via email, phone and text.

We are committed to keeping you up to date with the most current information. If you have specific questions, please email us at info@sandnsea.com.

 

Free Summer Events on Galveston Island

Let’s be honest, everyone loves free stuff, right? Free music, free food, free movies (surely we aren’t the only ones that think theater prices are just a little outrageous – whew!)…anyway, if it’s free you can pretty much assume we’re going to at least try it!

Thankfully, our little gem of an island is jam-packed with awesome FREE events all summer long!

Movie Nite on The Strand  the first Saturday of every month brings a different cinematic adventure to the outdoor screen at Saengerfest Park. Films begin at dusk. Don’t forget your lawn chairs and movie snacks!
June 3Earth to Echo (2014)
July 1National Lampoon’s Christmas Vacation (1989)
August 5The Secret Life of Pets (2016)

Galveston Tree Sculpture Tour – take a walking tour and see all of the beautiful sculptures made from oak trees that fell victim to Hurricane Ike in 2008.

TrolleyRide the Trolley along Seawall Boulevard and into Downtown Galveston. This free transport is a great way to see the East End if this is your first time to Galveston! (There are also several stellar local tours  if you prefer sometimes-weird tales & quirky facts that you can then pull out at random times to share with unsuspecting friends & family! Rates are reasonable, but book your tour time in advance!)

Beachfront Fireworks Show – every Sunday night at 9 p.m. at the intersection of 37th Street & Seawall Blvd.  A great way to cap off an evening stroll along the Gulf!

Bucket Brigade Tours – hosted by Artist Boat, these 45 minute tours are offered at various locations and times along the new seawall beach. Check at the closest lifeguard station for daily tour times, or meander down any part of our 32 miles of beaches at your own pace with their Seek & Find Guide.

ArtWalk – happens every six weeks, and is a fabulous excuse to get out and mingle on Saturday night. Wander through Historic Downtown Galveston and stop by the unique galleries, coffee houses and “other walls” that showcase some of the regions best talent. Many venues offer light hors d’oeuvres too (score!). (June 3, July 15, August 26)

Hopefully you get to take advantage of some/all (for you vacation itinerary overachievers) of these great, family-friendly Galveston events!

Galveston’s a Winter Wonder Island!

Galveston is full of fun holiday events this winter – and there are some you definitely shouldn’t miss!  A few of our favorites are coming up this week:

Dec. 2 – 4:  Dickens on the Strand
This family-friendly Victorian holiday festival is an annual favorite full of period costumes, parades, live music, themed food & drink vendors, a great selection of Victorian-inspired shopping stops, and more! Check out the newly expanded Oliver’s Alley hosted by the Galveston Children’s Museum.

Dec. 2 & 3: Charles Dickens’ A Christmas Carol
Performed at the historic The Grand 1894 Opera House, this fresh adaptation includes stunning sets, traditional carols, and a timeless message. Tickets available now.

festival-of-lightsThrough Jan. 8:  Festival of Lights
Enjoy more than one million lights within 100 sound enhanced animated displays, plus nightly live entertainment! Don’t miss the ice rink (skate rentals available), the Arctic Slide, or photo ops with Santa.  Full schedule and ticket information available here.

We hope to see you out enjoying all that our Winter Wonder Island has to offer during your Sand `N Sea vacation!

 

 

FREE October Night on Galveston Island!

Do you hear that? It’s 23 miles of beautiful empty beaches calling your name!

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Take advantage of Mid Season rates AND enjoy a FREE* night at a beach house with a minimum two-night stay from October 1 – 30, 2016.

Bring the family! Bring the dog! Plan a Girl’s Weekend with shopping, dining and more! Escape for 3 days of uninterrupted fishing on the bay! Getting the idea yet? 😉 Throw in a holiday weekend for Columbus Day on October 11 and there’s no excuse for not making time for a beach escape.

windsong-deck-with-colorful-deck-furniture

*Valid for new stays only, between October 1 and 30, 2016, including Columbus Day weekend. Stays must be completed by October 30. Minimum 2 paid nights. Not valid with any other promotional offers. Not all properties are eligible for this promotion.

Galveston Favorites – Jessica

We are excited to start our series of entries highlighting our Sand `N Sea staff and their Galveston Island favorites!

Meet Jessica!

jessicapic

What is your title and what do you do at SNS?  How long have you worked with Sand `N Sea?
I am the Guest Relations Coordinator and have worked with Sand `N Sea since July of 2009.  I get to do a little of bit of everything! I manage our guest rewards program (Guest Advantage), handle our social media and online presence, work with the Marketing Team on rental and real estate pieces, back up our Reservationists, head up special projects, and more!

What is your favorite restaurant/dish on the Island?
I love getting dinner at the new Shrimp N Stuff location in Downtown Galveston.  The patio seating is this really nice little oasis.

What is your favorite attraction/thing to do on the Island? Why?

The Moody Gardens Aquarium Pyramid.  I love that the longer you watch each exhibit the more you see – and my husband and daughter could spend hours there.  I can’t wait to see it after the renovation is done!

Where do you always take your out-of-town visitors? Why?
We always do the Moody Gardens complex.  And the beach (of course!).  I also really enjoy wandering The Strand and always have to check out what’s new at The Admiralty.

What local event do you like the best?
It’s hard to choose!  I really enjoy ArtWalk and the Music/Movie Nites on the Strand.  As free and family-friendly events they’re my go-to for weekend entertainment. 

We hope that some of our staff favorites help you find some new things to do on your Galveston Island vacation!  Keep an eye out for more features of our team!

Loving Galveston Since 1974

It seems like just yesterday we were opening our doors as a West End developer and home building business!  ::cues up nostalgic music soundtrack:: More than 40 years later, here we are – a solid leader in Galveston real estate sales and a vacation rental company with the largest inventory of professionally managed vacation homes on the Island!

We are proud to be a family-run business with a talented staff of long-term employees with fresh ideas.  As a team, we’ve moved from the days of a giant paper calendar and pencils to customized rental software and online reservation access for our guests and homeowners.  From paper pamphlets to a fully loaded website, Facebook, Pinterest, Twitter, Instagram, Google+ and now, a blog!

galvestonsignwithpalms

We ♥ hearing the history behind our guest’s visits to the Island and seeing many of the same faces each summer at our vacation homes. We are looking forward to sharing stories about our company and our team members with you in the coming months and years!

Galveston is a great beach community with awesome local restaurants, shops, and hidden gems; and we can’t wait to highlight some of our favorite island spots as well as those of our homeowners, vendors, and guests.