Sand `N Sea Properties and COVID-19

Galveston County has issued notice of a shelter-in-place order. This countywide order will go into effect beginning at 11:59 p.m. Tuesday, March 24 and remain in effect until April 3.

We have not yet heard from City of Galveston officials regarding any other specifics that will impact Galveston Island.

Please know, our Reservations & Property Services teams are working remotely from home. We are committed to returning phone calls & emails from all of our guests just as quickly as we can with our limited staff.

We sincerely appreciate your patience and understanding as we work through the options available to you on a case-by-case basis. Where possible, we are helping guests adjust reservation dates. In other cases, we are processing refunds. (Please remember, it can take several days for your credit card company to apply your credit to your account, regardless of when we process it.)

We continue to encourage guests to contact us via email at info@sandnsea.com. Include your reservation number, leaseholder name and the best contact phone number.

We are not accepting any reservations for arrivals before April 4.

Our team will be back at their (remote) desks again at 8:30 a.m. tomorrow, Tuesday, March 24, and we will continue to work diligently to reach all of our valued guests.

Our reservations team is responding to all guest inquiries as quickly as possible. Our primary focus at this time is guests with arrival dates through April 25.

We encourage guests with questions to email us at info@sandnsea.com. Please include your reservation number, leaseholder name and the best contact phone number.

Due to the high volume of calls, you may reach our answering service when you reach out via phone. Guests with imminent arrival dates will receive priority in the queue. Please know that we are doing our best to get back to everyone as soon as we can.

We appreciate your patience and understanding as we work to reach out to every one of our guests.

Yesterday's orders closing all Galveston Island's entertainment venues and restaurant dining rooms for 7 days has certainly added a challenge for day-to-day operations for our local chefs and restaurateurs.

Several local restaurants have moved their operations to carry-out or delivery services. Some great options currently offering meals to-go include:

If you aren't in town, we encourage you to purchase a gift card for use during your next visit to Galveston. We know our guests all have their favorite spots to eat while vacationing. If we all work together to continue to support them through these uncertain times it will help ensure your favorites will be here for your next visit, too!

CITY PRESS RELEASE

GALVESTON, TX - March 17, 2020 - Mayor Jim Yarbrough on Tuesday enacted two orders closing public amusement venues, including bars, and limiting restaurants to take-out, delivery and drive-thru services, following federal guidelines regarding Coronavirus and public gatherings.

Theorder requires the closure of public amusement venues operating within the Cityof Galveston, effective 4 p.m. today. The second order limits restaurants totake-out, delivery and drive-thru only, effective 5 a.m. Wednesday, March 18,2020. Hotel restaurants will still be able to serve guests only. The order alsocloses bars, effective at 4 p.m. Tuesday, March 17, 2020.

Thisincludes museums and theme parks, such as the Pleasure Pier, and other largeattractions, such as Moody Gardens. The orders were signed into effect by theGalveston Mayor on Tuesday, as permitted under the emergency declarationenacted Monday, as authorized by the Texas Government Code Chapter 418.

Thisdecision is intended to reduce the risk of community spread and protect thehealth of our residents. The decision is prompted by the first confirmed caseof community spread in Galveston County. By state law, the order will be ineffect for seven days, effective immediately.

Many local attractions have closed public operations for the next few weeks in an effort to support social distancing efforts aimed at keeping our friends and neighbors as safe as possible during the COVID-19 pandemic.

While your favorite museum might not be open, there are still plenty of things to do around the Island during your visit. Local restaurants are adjusting schedules, rearranging dining rooms & offering new curbside pickup services. Other small businesses are getting creative with the way they offer their services.

As we all know, modified schedules and plans for closings are changing rapidly. Please be sure to check social media accounts or call ahead for current hours before jumping in your car. As of today, you can make plans check out these great local options on your visit to Galveston Island:

Self-Guided Tours, perfect for stretching your legs and getting some fresh air:

Museums & Attractions

Other Activities

Other Island Updates:

In the last few days, we have seen even more area schools extend their Spring Break closures to multiple weeks, as well as an increase to the number of businesses restructuring their workflow to accommodate remote offices for their employees.

As the need for social distancing increases, we continue to work hard to welcome guests from Houston and other nearby areas to their private beach house reservations, as scheduled.

Here at the Sand `N Sea office, we continue to refine our "best practices" daily. The focus remains on mitigating risk for our guests, their families, and our vacation rental and real estate teams.

In addition to the efforts that we began last week, we are working on several procedural changes for low/no-contact check-in, etc. We will share those once they roll out live for our guests. For now:

At check-out:

We encourage guests to use our Express Check-out lockbox located in the parking lot on the east side of our office (towards 12 Mile Road). Just drop your keys in the box and go!

Other Island updates:

As of 6:00 p.m. the City of Galveston informed the Galveston Restaurant Association that Galveston restaurants can still operate dining rooms within appropriate guidelines.

• No more than 50 people at one time in a dining room.
• No tables larger than parties of 10.
• 6-foot social distancing between tables.
• Curbside pick-up, take-out, drive-thru, & delivery options are allowed, and will continue to be allowed even if a federal mandate closes dining rooms.