COVID-19 & SAND `N SEA
April 29, 9:00 pm
Beaches & Beach Houses!
Galveston beaches will open on Friday, May 1. Social distancing measures are recommended.
Sand `N Sea beach houses are ready to book for arrivals beginning on Monday, May 4.
We look forward to seeing you at the beach!
Tuesday, April 28, 6:00am
We are not sure of the implications of the Texas Governor’s Open Texas Plan on May reservations. The plan did not specifically mention hotels or vacations rentals. We are waiting for updates from City of Galveston officials and the Governor's office.
As soon as we have an update, all guests with May reservations will be notified and we will post the information here.
We appreciate your patience as we wait for clarification.
Sunday, April 26
Our office is closed on Sunday, April 26th. We'll be back and ready to help our guests on Monday morning.
If you've left a message with our answering service (or sent an email to email@example.com) about booking a reservation, or changing or cancelling your reservation, we will be back in touch Monday.
We currently have limited staff, all working remotely. While we are responding more slowly than before COVID, our goal is to help each and every one of our guests with their reservations as quickly as possible. We appreciate your patience!
Friday, April 24, 2020
READY TO BEACH! We are as enthusiastic about welcoming you back to the beach as you are to be here! Bear with us just a few more days as we wait find out from our city and state leaders about reopening plans for the island. The Governor will be speaking on Monday afternoon and we may know more then.
In the meantime, check out our Jamaica Beach homes (listed below) – you can book today for arrivals starting Monday, May 1.
Please remember, we have only 2 team members helping our guests with making reservations, moving reservations and cancellations. We may take a bit longer than usual to get back to you, but please be assured that we will be in touch!
NOTE: Our office operations will be closed on Sunday, April 26. We will be back on Monday, April 27.
Monday, April 20, 2020
Yes, we are open today, and we are helping our Sand `N Sea guests with reservations.
MAY ARRIVALS for JAMAICA BEACH
We are now taking reservations for check-ins starting on May 1st for our Jamaica Beach beach houses. (The City of Jamaica Beach is allowing rentals at the current time.)
Check out our Jamaica Beach beach houses!
The City has advised us that rentals may be allowed to reopen by May 4, and we are accepting reservations for May check-ins. If the City decides not to open, or if upcoming Emergency Orders by the State of Texas prevent May check-ins, then you will receive the option to move your reservation to a later date or receive a refund.
We are working remotely with limited staff. Rest assured that we will respond to each and every inquiry. We appreciate your patience.
We look forward to welcoming you to the beach soon!
Sunday, April 19, Sand `N Sea office operations will be CLOSED.
We’ll be back on Monday – from 9 am until 5 pm – and we will be happy to assist you with your reservation then.
APRIL RESERVATIONS: We are not accepting reservations for April check-ins due to a City of Galveston Emergency Order which prohibits vacation rental company operations through April 30.
MAY RESERVATIONS: We are accepting May reservations, anticipating (and hoping) that the City lifts its Short Term Rental Emergency Order in time for May check-ins.
CHANGES: Email us at firstname.lastname@example.org and we will review your options – a refund or moving your arrival date. Please include your reservation number and arrival date.
THE BEACHES: All Galveston Island beaches remain closed through April 30.
We hope to be welcoming you to the beach soon!
April 10, 6:00 am
Our office is closed today for Good Friday, and we'll be back tomorrow, Saturday.
If you've left a message for us about changing or canceling your reservation, we will be back in touch as quickly as possible.
While we are working more slowly than before, we are working hard to help each and every one of our guests with their reservations. We appreciate your patience!
April 9, 2020 – 1:00 pm
Vacation rentals on Galveston Island remain closed through April 30, and the situation on the island remains fluid. (See all Galveston Island closures.)
We aren’t sure, but there is a possibility that officials will continue the closures into May.
For those of our guests with May reservations, we understand if you’d like to go ahead and adjust your reservation. Your options are:
Cancel & Refund - Cancel your May reservation and receive a full refund.
Cancel & Change your Arrival Date - Cancel your May reservation and move it to a date later in the year.
Change/Cancellation Fees - There will be no change or cancellation fees charged for May reservations. However, if you choose to move your arrival date to a different season, (for instance, you move your Mid-Season arrival to Peak-Season arrival date) the price could change.
Like many businesses, we are working with an extremely limited staff. Each day, only one or two team members are available to help guests change reservations. Please be patient with us – we promise that everyone will be taken care of.
There are two ways to reach us:
Call 409-797-5500 and leave a message with our answering service.
Please include your reservation number and the date of your arrival when you contact us.
Rest assured that whether you call or email, your message is reaching our team, and we will respond as quickly as possible.
April 3, 2020 – 4:30 pm
The City of Galveston has extended island closures until April 30, 2020.
Vacation rental homes, hotels, all the beaches, restaurants (take-out and delivery only), attractions, fishing piers, tours, etc. are all closed. Only essential businesses remain open at this time.
April reservations are being canceled. Guests will be refunded in full or may move reservations to a later date. We are working with guests on a case-by-case basis to make sure that we find the right solution for everyone.
The situation remains fluid, and we do not know if we will be able to welcome guests to our beach houses in May. As we receive updated information from our city officials, we will post it here as well as contact our May guests.
If you have a May reservation and have questions you’d like answered now, email us at email@example.com or call 409-797-5500 and leave a message. We will get back to you just as quickly as possible.
As always, we ask for your patience. We have very limited staff working on reservations, and we are responding slower than usual. But know that we have your communication in hand, and we are working hard to reach everyone quickly.
QUESTIONS ABOUT TRAVEL INSURANCE?
Call Red Sky Travel Insurance at 866-889-7409 and the friendly representatives will answer all your questions.
EXPERIENCE THE ISLAND VIRTUALLY!
Galveston Historical Foundation has some wonderful online tours posted.
Galveston Arts Center - visit the GAC Facebook page to take a virtual ArtWalk
The Bryan Museum – The Bryan Museum has made available some online resources available for parents looking for some creative homeschooling ideas.
March 30, 2020 10:00 am
Out of an abundance of caution for our staff and our guests, Sand `N Sea will not be accepting any reservations for April arrivals.
If you have an April reservation with us, it will be canceled, and your money will be fully refunded, or your reservation will be moved to a later date. (Your choice.)
Starting today, we will be calling all our April guests. Please be patient with us; our staff is limited, and we are all working remotely. Rest assured that we will take care of each and every one of our guests. If you need to reach us, email firstname.lastname@example.org.
We know that many of you were looking forward to a respite at the beach, and we know that many of you will be disappointed. Know that we look forward to welcoming you to the beach in the future!
We will continue monitoring COVID-19 developments and State, County and City orders carefully. At this time, we do not know what the recommendations will be for May vacations on the island.
If you prefer to cancel your reservation or change your arrival date now, just send us an email at email@example.com, and include your name, your reservation number and your arrival date.
We are working remotely and with limited staff, so please be patient; we will respond just as quickly as possible.
Thank you for your cooperation and understanding.
Sunday, March 29, 2020 at 3:55 pm
City of Galveston Press Release:
Galveston public beaches are closed in response to COVID-19
Galveston, TX – March 28, 2020 – Two orders are in effect as of Sunday afternoon, March 29, 2020 at 2:45 p.m. closing all public beaches in Galveston and restricting vehicle traffic on the beach west of the end of the Seawall. By state law, this order is in effect for seven days until Sunday, April 5, 2020.
The orders are part of the City of Galveston’s response to the COVID-19 public health crisis. As of Saturday afternoon, the most recent reporting, the Galveston County Health District had confirmed 60 cases of COVID-19 within the county. The City of Galveston’s top priority is the health and safety of its residents and it is in guidance from federal and local health authorities that these actions are being taken.
The City of Galveston has implemented a series of orders under a March 16, 2020 emergency declaration signed by Mayor Jim Yarbrough to prevent the community spread of COVID-19.
The City of Galveston had attempted to avoid closing public beaches because it is our desire that residents have an area to exercise and get fresh air while maintaining safe social distancing. However, it is clear that there are many people visiting from other areas in defiance of local, state and national travel recommendations and/or restrictions. As a result, the City of Galveston must restrict access to the public beach. The Texas General Land Office will not allow the beach to remain open to residents only. As a public beach, it must be closed to all.
We look forward to welcoming visitors back to Galveston as soon as these orders have been lifted.
Under these two orders, which are attached, it shall be a Class C misdemeanor if a person is found in violation of the order related to the closure of Galveston public beaches. These orders are enforced by the Galveston Police Department, the City Marshal’s Office and the Galveston Beach Patrol.
Friday, March 27, 2020 at 7:15 pm
IMMEDIATE ORDER MANDATING CLOSURE OF SHORT-TERM RENTALS
The City of Galveston issued an order mandating that all short-term rental homes be vacated and closed. Sand `N Sea guests must vacate the Sand `N Sea properties by 10 am, Saturday, March 28.
This City order is in response to the COVID-19 health emergency. All Short-Term rental guests, guests at RV Parks, and all hotel guests must also leave by tomorrow morning.
A few notes:
- Please follow the check-out procedures found on the back of your check-in packet.
- Lock your house and leave your keys in the drop box at the office front door.
- All departing guests will be contacted individually on Monday and refunds will be processed on Monday and Tuesday.
Please email firstname.lastname@example.org if you have any questions.
We are very sorry for this sudden disruption, and we hope that everyone stays healthy and safe.
Friday, March 27 at 8:15 am
Phone Service: Yesterday phone and internet service on was down on Galveston's West End for several hours, but it is now functioning. We apologize for the inconvenience.
Current Guests: All Sand `N Sea guests currently in vacation homes may stay for the remainder of their contracts. No one has to leave before their scheduled checkout date.
Property Services: If you are currently in a Sand `N Sea home and need something, please call 409-797-5500 and leave a message with our answering service. We will do our very best to accommodate requests, but with limited staff and restricted business operations, some requests may not be possible to meet.
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